ROSE & NECTAR

Refund Policy

We want every ritual to feel like a gift. If a kit is not right for you, we will make it right.

7-day promise

Write to hello@roseandnectar.com within 7 days of your purchase, with the email you used to buy, and tell us briefly what did not work for you. We will refund you in full. No long explanations needed.

How refunds are paid

Refunds return to the original payment method through our payment partner. Depending on your bank, they usually appear within 5 to 10 business days.

A note on digital products

Because kits are delivered instantly as downloads, some countries' laws allow sellers to decline refunds once a download has started. We choose to honour the 7-day promise anyway. We may decline a refund only where it is clearly being misused, for example repeated purchases and refunds of the same product.

Technical problems

If a file does not open or a link does not work, write to us first. Most problems are fixed within a day, and we will always send you a working copy.